Erstattungsrichtlinie

1. Digital product — sales are final

eSIM profiles are digitally delivered, one-time-use telecom products. Once an order is processed and the QR code has been issued, we do not offer refunds, returns, or cancellations except as described below. All other sales are final.

2. If we cannot issue your eSIM

If your payment succeeds but we cannot issue the eSIM QR code, our team is alerted and refunds the order through Whop to the original payment method. You do not need to file a claim, but you can contact us with your order link to follow up.

3. Your responsibilities before buying

Please read plan details and the How to install / compatibility guide before checkout. You are responsible for confirming:

• Your device is carrier-unlocked and supports eSIM.
• You selected the correct plan (number of days, and 500 MB a day, Unlimited, or a total data amount).

We do not refund for incompatible devices, change of mind, wrong plan selection, or unused data.

4. Defective QR — replacement only

If the QR is technically defective (invalid and cannot be scanned) and has never been activated, we may issue a replacement eSIM — not a cash refund.

To request a replacement, contact us with:

1. Order ID and purchase email
2. Clear screenshot or screen recording of the error when scanning

We verify whether the code is defective and unused. Replacement decisions may take up to about 12 hours.

5. Non-refundable / non-replaceable cases

No refund or replacement if:

• You deleted or removed the eSIM after install (QR is typically one-time scan).
• The QR was already scanned/installed on any device.
• Slow speed or weak signal in some areas (local coverage is outside our direct control).
• Device OS errors, locked phone, or incorrect settings on your side.
• No data because Data Roaming was left off for the eSIM line.

This is a 4G roaming eSIM for Singapore. The same eSIM also works in Malaysia. It is data only, Data Roaming must be on for this eSIM, days start when the eSIM first connects to a network, there are no top-ups, and TikTok and most AI apps such as ChatGPT may not work.

6. Contact

Refund / replacement requests:
Email: admin@kovitel.com
Telegram: https://t.me/AIdePaul